On another system, Comodo repeatedly hung while attempting a full scan. The GeekBuddy technician solved the problem by digging through the system to find and eliminate the offending program.
Mac internet security review 2013 install#
Malware on one test system makes it unusable except in Safe Mode, and Comodo won't install in Safe Mode. If not, I logged in through the GeekBuddy website and entered my license number. If the program had installed at least partially, I launched the supplied GeekBuddy application. Testing the for-pay suite, I contacted GeekBuddy any time a problem arose. One holdout needed quite a bit of back-and-forth with tech support, but we got the job done. In every case, the first recommendation was to run a scan with Comodo Cleaning Essentials, and in almost every case that solved the problem. GeekBuddy to the Rescue When I ran into trouble installing or running the free Comodo suite for my earlier review, I emailed tech support and asked for advice. You'll want to read the terms and conditions, of course. Specifically, they'll reimburse for up to $15,000 in expenses and $500 per week lost income, up to four weeks. If your PC gets infected after you've properly installed Comodo and run a full scan, they'll cover up to $500 in repair costs.īut wait! There's more! In addition, you can get reimbursement for expenses and lost wages if your identity is compromised while Comodo is supposed to be protecting you. Once you've run an initial full scan to clear out any existing malware, you can activate the Virus-Free Guarantee. The addition of GeekBuddy isn't the only game-changer, though. The basic antivirus and firewall components are the same as what you get with the free Comodo Internet Security Premium (2013). GeekBuddy definitely helped in my malware cleanup test, but I hit a rough spot with support on one system.
Comodo's GeekBuddy service offers unlimited assistance for any PC problems, security-related or otherwise. With Comodo Internet Security Complete 2013 ($39.99 per year direct for three licenses), remote-control support is the first line of defense, not the last resort. Many offer remote-controlled direct assistance, though you'll often have to exhaust less-intensive support solutions first. If a Trojan or other malware balks the installation of your selected security suite or interferes with its operation, vendors will help you out in various ways.
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